Privacy Policy

Last updated: December 9, 2025

At KieMonitor.io, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service to monitor and manage your Kie.ai video rendering tasks.

1. Information We Collect

Account Information

When you create an account, we collect information such as your name, email address, and authentication credentials through our authentication provider (Clerk).

Task Data

We collect and store information about your video rendering tasks, including task IDs, status, progress, and associated metadata that you provide when using our service.

Video Content

When you choose to store videos through our service, we may store video files and related content on secure cloud storage systems.

Usage Data

We automatically collect information about how you interact with our service, including usage statistics, subscription tier, and service performance metrics.

Technical Information

We collect technical information such as IP addresses, browser type, device information, and log data to ensure the security and functionality of our service.

2. How We Use Your Information

  • To provide, maintain, and improve our monitoring and callback services
  • To process your subscription and manage your account
  • To store and manage your video content as requested
  • To send you service-related notifications and updates
  • To monitor and analyze usage patterns and service performance
  • To detect, prevent, and address technical issues and security threats
  • To comply with legal obligations and enforce our terms of service

3. Data Storage and Security

We implement industry-standard security measures to protect your information, including encryption, secure authentication, and access controls. Your data is stored on secure cloud infrastructure with regular backups and monitoring.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

4. Third-Party Services

Our service integrates with third-party services, including:

  • Clerk: For user authentication and account management
  • Kie.ai: For video rendering task monitoring and callbacks
  • Cloud Storage Providers: For storing your video content
  • Analytics Services: For service monitoring and improvement

These third-party services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these third-party services.

5. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you
  • Correction: You can update or correct your account information through your dashboard
  • Deletion: You can request deletion of your account and associated data
  • Data Portability: You can request a copy of your data in a portable format
  • Opt-Out: You can opt out of non-essential communications

To exercise these rights, please contact us using the information provided in the Contact Information section below.

6. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

8. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

By using our service, you consent to the transfer of your information to facilities located outside your jurisdiction.

10. Changes to Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

KieMonitor.io

Email: privacy@kiemonitor.io

We will respond to your inquiry within a reasonable timeframe.